Busitalia - Send complaint

Report/Complaint

Customer master data

(*) = mandatory

Last name (*)

First name (*)

Company name (if not natural person) (*)

Email address (*)

Phone number

Address

Country

Postalcode

City/County

Client data (if different from the complainant - max 4 people)

Last name (1)

First name (1)

Last name (2)

First name (2)

Last name (3)

First name (3)

Last name (4)

First name (4)

Complaint data

Bus line (*)

Ticket type (*)

Code/Number

Departure stop (*)

Arrival stop (*)

Scheduled departure date (*)

Scheduled departure time (*)

Actual date of departure (*)

Actual time of departure (*)

Scheduled arrival date (*)

Scheduled arrival time (*)

Actual date of arrival (*)

Actual time of arrival (*)

Aspect of the complaint (you can indicate one or more reasons for complaint) (*):

Travel tickets, contract conditions, discriminatory fares, ticket issuance

Rights of persons with disabilities or reduced mobility

Travel information

Information about passenger rights

Difficulties in filing the complaint

Punctuality

Regularity of service

Safety

Vehicles

Comfort of travel on board/on the route, accessibility of services

Vehicle cleaning

Company-Customer Relationship

Attention to environment

Deficiency level of service/required changes

Other reasons

Other reasons

It is possible to indicate one or more reasons for the complaint. For information on what rights of bus passengers are recognized by Regulation (EU) No. 181/2011, you can consult the website of the Transport Regulatory Authority at: https://www.autorita-trasporti.it/tutela-diritti-dei-passeggeri-trasporto-su-autobus/

Select how you want to receive compensation/reimbursement (if due):

Please describe what happened, with regard to all items for which the check mark was indicated (*)

Attachments (maximum 3 files, maximum size 5MB per attachment)

- In case of disruption occurring during the trip: Copy of the ticket

- In the case of a coomplaint filed by a person other than the traveler: Traveler's proxy; Copy of the traveler's identity document

Privacy Policy - Terms and Conditions:

Data Protection Policy

For complaints sent to Busitalia

For complaints sent to Busitalia Rail Service

I have read the Data Protection Notice (*)

I give my consent to the use of my phone number for the better handling of the report/complaint in case of communication difficulties and/or to make response time faster